| Method |
Deposit Minimum |
Withdrawal Minimum |
Processing Time |
Fees |
| Visa/Mastercard |
€10 |
€20 |
1–3 banking days |
None |
| Skrill |
€10 |
€20 |
Instant (up to 24h) |
None |
| Neteller |
€10 |
€20 |
Instant (up to 24h) |
None |
| Bank Transfer |
€20 |
€50 |
3–5 banking days |
May apply |
| Paysafecard |
€10 |
Not available |
N/A |
None |
For withdrawals, the casino uses a “pending period” of up to 72 hours (typically 24–48 hours) before processing. Always verify your account before requesting your first withdrawal to avoid delays.
Common Problems & Fixes
- Problem: Registration form not submitting due to invalid characters or existing account.
Fix: Use only letters and numbers in username. Ensure passwords match. If you already have an account, contact support to recover login, or use the “Forgot Password” option.
- Problem: Email verification link expired or not received.
Fix: Check spam/junk folder. Resend verification email from the login page or contact live chat to manually verify.
- Problem: KYC documents rejected as unclear or outdated.
Fix: Upload high-resolution scans or photos. Ensure all four corners are visible. Proof of address must be dated within 3 months. Avoid using screenshots; use original PDFs or photos.
- Problem: Withdrawal pending longer than stated.
Fix: Check that you have met all bonus wagering requirements. Also, ensure your account is fully verified. If more than 5 business days have passed, contact support.
- Problem: Cannot claim the welcome bonus.
Fix: Confirm you opted in during registration. Bonuses may only be available for the first deposit. Some payment methods (e.g., Skrill/Neteller) may be excluded in certain jurisdictions. Read the bonus terms carefully.
Extra Tips
Responsible gambling tools are available under “My Account” ? “Responsible Gaming”. You can set deposit limits (daily, weekly, monthly), session time limits (e.g., 60 minutes then auto-logout), and self-exclusion for 24 hours, 7 days, 30 days, or permanently. Note: Self-exclusion is irreversible until the period ends. Use these tools proactively to keep gaming enjoyable.
FAQ
How do I verify my account?
Upload a clear photo of your government-issued ID (front and back) and a recent utility bill or bank statement under “Account Verification”. Approval usually takes 24–48 hours.
How long do withdrawals take?
Withdrawals are processed within 24–72 hours pending period, plus the payment method’s delivery time. E-wallets are fastest (up to 24 hours after processing), while bank transfers can take 3–5 banking days.
Can I change my registered email or password?
Yes, go to “Account Settings”. To change email, you may need to contact support. Password can be changed via “Change Password” option; you need your current password.
What wagering requirements apply to free spins?
Winnings from free spins are added as bonus money and must be wagered typically 35x (deposit + bonus) before withdrawal. Always check the specific bonus terms in “My Bonuses”.
Is the casino available on mobile?
Yes, you can access the casino directly through your mobile browser. The site is fully responsive and optimized for iOS and Android devices. No app download is necessary.
How do I set deposit limits?
Log in, go to “Responsible Gaming” and choose “Deposit Limit”. Select daily, weekly, or monthly limit and the amount. Limits take effect immediately and cannot be lowered for 7 days after any change.
What happens to my winnings if I close my account?
You must request a withdrawal before closing or cancel the closure to withdraw. Unclaimed balances are forfeited after account closure, so always withdraw first.
Are my personal details safe?
All data is encrypted with TLS 1.2 protocol and stored securely. The casino follows GDPR compliance for EU players. You can request your data be deleted by contacting support.
By following this guide, you can confidently register, claim bonuses, and manage your funds at this online casino. Remember to always gamble responsibly and read the full terms of any promotion.
